Shipping policy

BLACKHOUR SHIPPING POLICY

Last Updated: July 28, 2026

At BlackHour, we are committed to processing and delivering your orders as efficiently as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

All orders are processed after payment has been successfully confirmed.

Orders are generally processed within 2–5 business days. Processing times may be longer during product launches, promotions, holidays, or periods of high order volume.

Once your order has been processed and shipped, you will receive shipping and tracking information when available.

2. Shipping Times

Estimated delivery times depend on your shipping destination, selected shipping method, and the shipping carrier.

Delivery estimates are provided for guidance only and are not guaranteed. Delays may occur due to circumstances beyond our control, including:

Shipping carrier delays.
Weather conditions.
Holidays and peak shipping periods.
Customs clearance.
Incorrect or incomplete shipping information.
Other unforeseen circumstances.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

BlackHour is not responsible for orders that are delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed once the order has been processed or shipped.

4. Tracking Information

When tracking information is available, it will be provided to the customer through the contact information associated with the order.

Once your order has been shipped, please use the tracking information provided to monitor your package's progress.

Tracking updates may take some time to appear after the package has been handed over to the shipping carrier.

5. Lost, Stolen, or Missing Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.

You may also contact the shipping carrier directly for additional information.

BlackHour is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen after delivery.

6. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the damaged package and/or product. We will review your request and determine the appropriate resolution.

7. International Shipping

For international orders, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays that are outside BlackHour's control.

8. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the destination, order details, and available shipping options.

Shipping fees may vary depending on the customer's location and selected shipping method.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests, but orders that have already been processed or shipped may not be eligible for cancellation.