Refund policy


BLACKHOUR RETURN & REFUND POLICY



Last Updated: July 28, 2026


At BlackHour, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.



1. Returns



We accept eligible returns within 28 days of delivery.


To be eligible for a return, the item must:


  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags and packaging attached.
  • Not have any stains, odors, damage, or signs of wear.
  • Include proof of purchase or your order number.



Items that do not meet these requirements may not be accepted for return.



2. Non-Returnable Items



For hygiene and safety reasons, certain items may not be eligible for return, including:


  • Underwear and intimate apparel.
  • Socks that have been worn or opened.
  • Items marked as Final Sale.
  • Customized or personalized products.
  • Gift cards.
  • Any item that has been worn, washed, altered, damaged, or otherwise used.




3. Damaged or Incorrect Items



Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.


Please provide:


  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the damage or incorrect item.



After reviewing your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.



4. Refunds



Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.


If approved, the refund will be issued to your original payment method.


Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.


Original shipping fees are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.



5. Exchanges



If you need a different size or eligible replacement item, please contact us within 28 days of delivery.


Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer store credit or another appropriate resolution.



6. Return Shipping



Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.


We recommend using a trackable shipping service when returning an item. BlackHour is not responsible for returned packages that are lost or damaged during transit.



7. Sale & Final Sale Items



Items purchased during a sale or promotional event may be subject to different return conditions. Items clearly marked Final Sale are not eligible for return, exchange, or refund unless required by applicable law.



8. Pre-Orders



Pre-order items are produced or reserved specifically for customers who place an order before the official release date. Pre-order cancellation, return, and refund conditions may vary and will be stated on the relevant product page at the time of purchase.



9. How to Request a Return



To request a return or refund, please contact the BlackHour customer service team through our official contact information provided on our website.


Please include your:


  • Full name.
  • Order number.
  • Item you wish to return.
  • Reason for the return.
  • Photos, if the item is damaged, defective, or incorrect.



Please do not send items back without contacting us first. Unauthorized returns may not be accepted.



10. Policy Updates



BlackHour reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.


By placing an order with BlackHour, you acknowledge and agree to the terms of this Return & Refund Policy.


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